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MT4 & MT5 Server Version UpgradeNotice

2023-11-24

Dear Valued Client,


PU Prime would like to launch MT4 & MT5 Server Version Upgrade to the latest version from 25 Nov 2023 00:00 to 26 Nov 2023 23:59 Server Time (GMT+2) to provide a better and more reliable trading environment.


Latest MT4 Server: Version 1380

Latest MT5 Server: Version 3980


Server version upgrade will be completed during the weekend. Please make sure your MT4 and MT5 trading platform is up to date with latest version after 25 Nov 2023. You could check the version as follows:


PC: Open MT4/MT5 trading platform – “Help” – “About”

IOS: Open MT4/MT5 trading platform – “Settings” – “Settings”

Android: Open MT4/MT5 trading platform, then click in the navigation bar upper left – “About”


If it’s not the latest version, we recommend you uninstall the old version and download it again from PU Prime official website:

https://www.puprime.com/mt4/

https://www.puprime.com/mt5/


We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.


If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Upcoming Weekly Adjustment on Index Dividend Notice

2023-11-17

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Upcoming Changes to Trading Hours

2023-11-15

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming Thanksgiving holiday.

Please refer to the table below outlining the affected instruments:

* All time are provided in GMT+2 (Server Time in MT4/MT5.)

Please note that in the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

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New Product Launch

2023-11-13

Dear Valued Client,

We are pleased to announce that PU Prime will launch new products of Forex on 22th November 2023 to provide clients with a broader portfolio of products.

Please refer to the table below outlining the new instrument:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note that the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

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PU Prime System Upgrade Notice

2023-11-8

Dear Valued Client,

To ensure the continued performance, reliability, and security of our systems, PU Prime will upgrade its system on:

  • Client Portal / IB Portal: 11th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).
  • PU Prime Applications: 11th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).

Access to our Client Portal, IB Portal and PU Prime Application will not be available during the hours mentioned above.

All the functions will be suspended. (Including deposit and withdrawal)

The following systems/processes would not be affected: 1) MT4
2) MT5
3) PU Social
4) Web Trader
5) CPA Cellxpert
6) PAMM
7) MAM

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

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